Privacy Notice

Who we are

The Travelling Dog Trainer is the data controller for this website. We provide dog training services, video coaching and online courses to dog owners in the UK and beyond.

If you have any questions about this notice or how we use your data, please contact us through our contact page or by emailing hello@travellingdogtrainer.uk.

What data we collect

We only collect personal data we need to provide our services and keep your account secure. This may include:

• Identity and contact data: name, email address, phone number and postal address.
• Account data: login credentials, account preferences and purchase history.
• Booking data: details about your dog, your training goals, chosen session type, date, time and any relevant notes you provide.
• Payment data: transactions and payment confirmation are handled by our payment provider, Stripe. We do not store full card details on our servers.
• Usage data: IP address, browser type, device information, pages visited and course progress.
• Communications: messages sent through our contact form or support email.

How we use your data

We use your data for the following purposes:

• To provide the training services, courses and bookings you request.
• To manage your account and authenticate you.
• To process payments and issue refunds through Stripe.
• To communicate with you about bookings, course access and support.
• To improve our website, services and customer experience.
• To comply with legal obligations and protect against fraud.

Legal basis for processing

We process personal data under the following legal bases:

• Contract performance: to fulfil the training services or courses you purchase.
• Legitimate interests: to keep our services secure, improve them and respond to enquiries.
• Consent: where you sign up to marketing or non-essential cookies.
• Legal obligation: where we need to comply with accounting, tax or regulatory requirements.

Who we share your data with

We do not sell your personal data. We may share it with:

• Stripe — our payment provider, for processing payments, collecting applicable taxes and issuing refunds.
• Service providers: hosting, email delivery, analytics and customer support tools that help us run the site.
• Professional advisers: accountants, legal advisers or insurers where necessary.
• Authorities: when required by law or to protect our rights and safety.

International transfers

Some of our service providers may process data outside the UK and EEA. Where this happens, we rely on appropriate safeguards such as Standard Contractual Clauses, UK International Data Transfer Agreements, or adequacy decisions to protect your data.

How long we keep your data

We keep your data only for as long as necessary. Account and purchase data is retained for as long as your account is active, plus a period to meet legal and accounting obligations (typically up to six years). Contact form messages are kept for up to 24 months unless you ask us to delete them sooner. When data is no longer needed, we delete or anonymise it securely.

Your rights

Under UK and GDPR data protection law, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request erasure of your data in certain circumstances.
• Restrict or object to processing based on legitimate interests.
• Request a copy of your data in a portable, machine-readable format.
• Withdraw consent at any time where processing relies on consent.
• Lodge a complaint with the UK Information Commissioner's Office (ICO) if you believe your data has been mishandled.

We aim to respond to rights requests within one month. To make a request, please contact us through our contact page.

Security

We take appropriate technical and organisational measures to protect your data, including encryption in transit, access controls, strong authentication and regular security reviews. No system is completely secure, and we encourage you to keep your account password safe and unique.

Cookies

We use essential cookies to keep your session secure and your account logged in. We may also use analytics cookies to understand how visitors use the site. You can manage your cookie preferences through your browser settings. Analytics cookies are only set where you have given consent.

Changes to this notice

We may update this Privacy Notice from time to time. The latest version will always be available on this page, and we will update the "last updated" date when changes are made.